Refund Policy
1. GUARANTEE & RETURN POLICY
If your product arrives damaged, please contact customer service at info@lavaarplants.com and a claim will be initiated with the carrier. You will need to retain the package(s) for a minimum of 14 days, as we and the parcel company may want to inspect the damaged product.
We will reship the damaged replacement product after confirmation of our internal process like receiving damage picture. If we are currently out of stock of that item, we will gladly offer a substitute, or you may wait until the next shipping season for your area. We are not responsible for shipping delays or damage in shipment. We will not honor claims that are made more than 24 hours after receipt of the damaged product. After expiry of the terms mentioned above, customer is deemed to have approved the products delivered. For any concerns about your order, please contact us at info@lavaarplants.com
Note: We take full responsibility for the gardening success elements within our control. Since we have no control over the weather, critters, sunlight, moisture and similar regional factors that may impact the growth of plants in your garden, we cannot guarantee that your bulbs and plants will grow under any and all conditions. Please see our complete Guarantee.
2. CHANGES TO AN ORDER
Once an order has been placed, please submit any changes at info@lavaarplants.com . Sorry, but due to logistical reasons we cannot make changes to an order less than 14 days before your order will be shipped from Holland.
3. ORDER CANCELLATIONS
Please contact us as soon as possible if you wish to cancel your order. There will be cancellation charges of 5% of the total order amount on all cancellations and refunds.​
Requests to cancel orders less than 28 days prior to the expected delivery moment need to be addressed with an email to info@lavaarplants.com to be handled by our staff.
We give no warranty, expressed or implied, as to description quality, productiveness or any other manner of any seeds, bulbs or plants we sent out, nor will we be in any way responsible for the crop.
Our liability is limited to the purchase price of the flowerbulbs.
Your decision to purchase from Lavaar Plants confirms your acknowledgment and acceptance of our policies.